SALE! USE CODE OIA40 FOR 40% OFF AFTER SPENDING $100

FAQs


Contact Us
-- Reach us on Pinterest, Facebook, or Instagram
-- For issues or questions, please email us at hello@oiaswimwear.com
 

How to Shop at Oia Swimwear?

1. Payment Methods:
  • Visa
  • Master
  • American Express
  • Discover
  • JCB
  • Paypal
  • Apple Pay
  • Google Wallet
Notice: Debit card is not acceptable in checkout and will not be processed!
 
2. Coupon Code
 A discount code is created to use during checkout. How to use it?
1.Enter the discount code in the input box
2.Click Apply. 
Notice: If you want to remove the discount code from the the input box, then tap the X button.
 

Shipping Policy

1. How long for shipment? 
Shipping takes an average of 14-30 days, with some orders arriving sooner and some later depending on demand and customer location. A tracking number will be sent to your email when the order has been shipped. If there are any issues, please email us at  hello@oiaswimwear.com
2. Where Is My Order?
Your shipping confirmation will be received only when your items are fulfilled. 
Please contact us within 3 months of shipment if the package does not arrive on time. Note that overdue requests may not be accepted.
 
3. Tips for Shipping
1) Telephone number is required for delivery. Leave the correct email address in your order so that order confirmation and shipping confirmation will be sent. 
2) APO/FPO & PO Boxes are not accepted. We will refund you the shipping fee if you pay an additional fee with a PO box address. 
 

Returns & Exchanges

See our Returns Policy at the bottom of the page

Other FAQs

Account
Welcome to Oia Swimwear! Accounts allow customers to access order history and stored addresses. It is optional to create an account. 
 
Order Confirmation & Shipping Confirmation
Order confirmation will be sent to the email listed on your order once you complete an order.
Shipping confirmation will be sent when your order is fulfilled and shipped to the destination. Please feel free to contact us if you don't receive any notification in 7 days. Email us at: hello@oiaswimwear.com
 
Cancel Order 
1) How to cancel my order?
Any order can be easily cancelled before shipping from the warehouse. Contact our customer service at hello@oiaswimwear.com to request a refund. In your email please include your name and order number. 
2) Cancellation Success
You will receive an order cancellation email notification when customer service is successful in cancelling the order. Please ensure your email address is correct.
Note: If you don't receive any order or shipping info, you can contact customer service for a confirmation.